Last Updated: October 15, 2025

Return, Exchange, and Refund Policy

If you’re looking to return or exchange an order, we’re here to help!

Below are Ahịa’s general marketplace return, exchange, and refund policies. Each vendor on Ahịa may also have their own return or refund policy (with additional restrictions) for the products and services they offer. Before purchasing, please review the vendor’s individual page for more details.

Central Ahịa Return Policy

  • Perishable items (e.g., pastries, baked goods, etc.) cannot be returned or exchanged.
  • Discounted items are final sale and cannot be returned or exchanged.
  • Non-perishable items can be returned within 14 days from the date you received them.
  • The cost of returning unwanted items is your responsibility.
  • Returned items must be unopened, unused, and in their original product packaging.

Damages and Issues

Please inspect your order upon delivery and contact us right away if any item is defective, damaged, expired, or if you received the wrong product. We’ll review the issue promptly and work with you to make it right.

Exchanges

The fastest way to get what you need is to return the item you have (if it’s eligible for return). Once your return is accepted, you can place a new order for the replacement item.

Return Request

To start a return, please contact our support team within 14 days from the date you received the item(s) by:

  • Emailing us at help@ahiaus.com
  • Calling us at (401) 200-1387
  • Or using our contact form on the website

Once we receive your request:

  1. Our team will review it and coordinate with the vendor.
  2. If your request is approved, we’ll send you email instructions for the return process.
  3. Please do not ship items back to the vendor without pre-approval from the Ahịa Support Team.
  4. Once the vendor receives the returned item(s) in good condition, your refund (excluding shipping fees) will be processed to your original payment method within approximately 7–10 business days.

We’re continuously improving our return and exchange process, including exploring options for automation in the future.

If you have any questions, please don’t hesitate to reach out.

Thank you for shopping at Ahịa!